CRM business consulting can help you make a better choice:

• whether to implement a CRM system, or a mere adaptation of the existing systems will do
• how to specify the aims of the project and the criteria of its realization
• which system to implement
• how to ensure the loyalty of the staff

More than 6 year experience on the CRM market and the successful accomplishment of over 50 projects in 12 sectors of business activity have provided us with the expertise that helps our clients save both time and money on the implementation of CRM systems. Besides, Sputnik Labs is the only multivendor integrator that works with 3 basic systems – Siebel, SalesLogix, and Microsoft CRM – which allows a broader, customized approach to the solution. And, finally, our rich experience with the majority of Siebel solutions provides for the use of the Best Practice for the optimal implementation of a project.

We offer our knowledge and expertise to help you to analyze the situation, find reserves for business process optimization, invent a proper IT strategy. With reliance on our understanding of the CRM sector our clients can achieve results considerably faster.

Technoserv Consulting consulting services include:

CRM training

• Customer Relationship Management seminars / workshops for top and mid-level managers
• Training seminars on the fundamentals of CRM
• Seminars on sales management. How to build a “sales pipeline” system using CRM technologies.

Developing a CRM strategy

• Developing the operational strategy of a CRM project
  • developing the strategy for creating the Unique Value in the framework of a CRM project
  • providing recommendations for the optimization of Customer Relationship (with and without a CRM system)
  • specifying client segments
  • studying the “client’s dream”
  • carrying out product segmentation and identifying potential leaders
  • defining key value for each segment
  • formalizing the strategy of creating the Unique Value for each segment
  • developing quantitative parameters of the strategy realization
• Providing professional advice for the optimization of Customer Relationship (with and without a CRM system)
• Identifying the purpose of a CRM project (includes developing quantitative indexes for the level of performance)

Print version